We’re committed to delivering safe & enjoyable performing arts experiences.
Please note that as NSW Public Health restrictions and guidelines change, the information on this page will be updated. We recommend that you check this page 24 hours before your event.
Important information about your visit
We’re committed to keeping everyone safe.
When you visit our venues, it is really important that you are feeling well for your own safety as well as the safety of other patrons, artists, staff. If you are feeling unwell, we strongly encourage you to stay at home and contact us prior to your event to arrange a ticket exchange or gift certificate.
Merrigong Theatre Company operates in line with current NSW Government guidelines with the safety of patrons, artists and staff our utmost priority. To ensure the safety of all within our venues, Merrigong Theatre Company:
– Encourages the use of masks when visitors attend our venues. Masks are available on site at any of our venues so please speak to our friendly staff when you arrive if you would like one.
– Ensures venue cleaning remains at a high standard with professional grade disinfectants & soaps used throughout. All public areas, including bathrooms, foyers, cafe, bars and auditoriums are cleaned daily. Sanitiser is available for staff and/or patrons at all bars and within any foyer space.
– Encourages the use of cashless payment across our bars and Box Office.
– Strongly recommend and encourage patrons, artists and staff to not attend the venue if unwell or have tested positive to Covid-19.
FAQs
Q. I have tested positive to Covid-19. What do I do?
A. If you or a member of your household has tested positive to Covid-19, we strongly recommend you remain at home for your own safety as well as that of other patrons, artists and staff. Please notify our Box Office prior to your event via phone 02 4224 5999 or boffice@merrigong.com.au. You will be eligible for an exchange into another performance, or a gift certificate to the value of your ticket*.
Unfortunately, we cannot retrospectively provide exchanges or gift vouchers if contact is made after the event has occurred.
* Please note that if you have booked as part of a group, ticket exchanges or gift certificates are only valid for you and anyone living in your household.
Q. It’s the day of my event and I’m not feeling 100% well. What do I do?
A. We recommend you stay at home if you are feeling unwell. Please notify our Box Office as soon as possible prior to your event via phone 02 4224 5999 or boffice@merrigong.com.au. You will be eligible for an exchange into another performance, or a gift certificate to the value of your ticket.
For the latest public health updates
Visit NSW Health or call the NSW Health Department Helpline 1300 066 055.