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Access Services

Enjoy every visit with the right kind of support.

Mobility Assistance

Selected seats in each theatre are held for patrons who use wheelchairs or have other mobility concerns. Patrons must advise the Box Office at the time of booking if they wish to access these. 

Companion Card

Companion card holders are entitled to a ticket for their companion free of charge. These can only be booked in person or by phoning the Box Office. Please ensure you present your companion card when you collect your tickets.

Hearing Assistance

The IMB Theatre has an FM system for hearing augmentation. The Bruce Gordon Theatre has an induction hearing loop compatible with T-switch hearing aids. Receivers can be obtained free of charge from the box office prior to performances.

Live Captioning

Select performances are captioned for patrons who are deaf or hearing impaired. Captions are displayed on screens at the side of the stage. Please check the seat map or mention live captioning when booking to ensure you are in the best position to make use of this service.

Season 2020 captioned performances:

Black Cockatoo, Saturday 15 February, 1.30pm
My Brilliant Career
, Saturday 31 October, 1.30pm

Audio Description

Select performances are audio described for the benefit of patrons with low or no vision. Actions, expressions and gestures are described by professional describers trained by Vision Australia to bring out the true imagery in a performance. Patrons who are blind and/or vision impaired will hear the description through headsets.

Please specify this service to Box Office staff when booking tickets, and if you will be attending the accompanying tactile tour.

Season 2020 audio described performances:

My Brilliant Career, Saturday 31 October, 1.30pm
The 91-Storey Treehouse, Saturday 19 Nov, 6.30pm

Tactile Tours

Before audio described performances, patrons have the opportunity to participate in a 30-minute tactile tour. Being amongst the scenery establishes the scene and allows for a deeper theatrical experience for patrons who are vision impaired or blind. Bookings essential so please contact the Box Office on 02 4224 5999.

Season 2020 tactile tours:

My Brilliant Career, Saturday 31 October
The 91-Storey Treehouse, Saturday 19 Nov, 5pm

Large-Print Cast Sheet

Large-print, plain text copies of cast sheets for Theatre Season shows are available on request (with 5 days prior notice).

Relaxed Performances

Relaxed performances are designed to welcome people who will benefit from a more relaxed performance environment, including people with an Autism Spectrum Condition or sensory and communication needs; young patrons who are toilet training; adults who need to move; or others with a range of real-life needs. There is a relaxed attitude to noise and movement, and some small changes made to the light and sound effects. Preliminary visits to your seat are available upon request. A social story will be made available to patrons.

Season 2020 relaxed performances:

The 91-Storey Treehouse, Saturday 19 Nov, 6.30pm

Coming Up…