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Tickets and General Info

Looking for more information about tickets or visiting the theatre? You’ve come to the right place.

To make the most of your visit and to help others make the most of theirs, please take note of the following information.

General information

Access Services
Click here to learn more about access services.

Cameras & Device
Cameras and recording equipment are not permitted in the theatres during performances.  As a consideration to other patrons, please ensure that mobile phones and other devices are turned off while in the theatres.

Latecomers & Lockouts
Patrons arriving at the theatre after the show has commenced may only be admitted at the discretion of management, and at a convenient break in the program.

Some performances have strict lockout policies where you may not enter the theatre if you are late.  Please check the website or call the box office if you have any concerns.

Dress Requirements
There’s no strict dress code when you come to the theatre. We encourage you to dress for comfort and the weather. Some people like to dress up for a special occasion, and others are more casual. It can get chilly in our venues, so an extra layer is useful.

Age Recommendations
While we provide age recommendations for shows, parental discretion is advised.

Pre-Show Reminders
To make sure you don’t miss a thing, we’ll send you a ticket reminder one to two days before your chosen performance. Please provide your email address when booking.

Tickets and discounts

Accessing Your Tickets Online
You can now easily access your transaction history and e-tickets online.

To set up your online account for the first time:
1. Visit merrigong.com.au/customerlogin
2. Select ”Forgot Password or No Password Set”
3. Enter your email address
4. You will receive  an email with your temporary password. (Check your junk/spam folder if it hasn’t arrived.)
5. Follow the instructions from the email to log in
6. Once logged in, check and update your contact details, preferences and password
7. Save.

E-tickets
Please check your email inbox for your e-ticket/s (pdf) prior to arriving at the venue. Your ticket email has the subject line ‘Thank you for your order’ and a confirmation number. If you have an e-ticket, you do not need to collect physical tickets from the Box Office – just show them on your phone to go straight through to the show! (You can also print your e-tickets if you prefer.)

Apple Wallet
Your tickets can be added to Apple Wallet.

Transaction Fees
A per transaction fee of $6.95 applies to phone and internet bookings, except for subscription bookings. No transaction fees are payable for counter purchases, or for Season Tickets and additional tickets purchased as part of your Season Ticket booking.

Dynamic Pricing
Ticket prices may be dynamically adjusted, either up or down, based on real-time market demand, and without notice. Please contact the Box Office for up-to-date prices.

Concession/Pensioner Discount
Discounted ticket prices are available for Health Care Card, Pensioner Concession Card, MEAA and Australian Writer’s Guild card holders, as well as full-time students.

Seniors Card holders may also be eligible for discounts on various events, and can book a Merrigong Season Ticket at the concession price.

Proof of concession is required (such as a signed copy of your concession card) which must be included at the time of booking, and may also be requested prior to admission to the theatre.

Group Discounts
Discounted group prices are available for groups of eight or more (unless stated otherwise) for many events. Please check the event for available discounts.

Under 30s Discount
Proof of age is required when purchasing tickets at the Under 30s price. Please note that under 30s tickets are not available online.

Babes in Arms
Please note that children 12 months and over must have a paid seat.

Family Tickets
Family of four tickets are available for selected Merrigong shows. Please note that there is a maximum two adults per Family of four ticket.

$25 Unwaged Tickets
We want to encourage everyone to engage with theatre works, regardless of economic status, age or ability. To help make this a reality, we offer a limited number of $25 tickets to all Merrigong 2021 Mainstage Season performances (excluding Throttle) for those with an eligible Pensioner Concession Card or Health Care Card. Only available for purchase in person at the Box Office from one hour prior to the performance time, and are subject to availability. Limit of one ticket at this price per eligible concession card holder.

Refunds and exchanges

Merrigong’s refund and exchange policy reflects the principles outlined in the Live Performance Australia (LPA) Ticketing Code of Practice.

Tickets cannot be refunded after purchase except if an event is cancelled, rescheduled or significantly relocated as outlined in the Live Performance Australia Ticketing Code of Practice. For more details, visit www.liveperformance.com.au or Live Performance Australia Ticketing Code of Practice.  If you feel that you are entitled to a refund, please email info@merrigong.com.au with the details.

COVID-19 Special refund terms: In addition to the standard refund criteria, patrons are entitled to a refund or exchange if they are required to self-isolate or are feeling unwell on the day of the performance. Please read the important Safety Information page for more details.

Exchanging tickets
Ticket exchanges are at the discretion of the promoter. Please email info@merrigong.com.au with the details of your request.

Merrigong Season Shows – Season Ticket holders
Season Ticket Holders can swap each ticket in their package once, for free, into another performance of the same show, or a performance of a different show in Merrigong’s Season. Where ticket prices vary, the difference will be charged. You must contact the Box Office at least 24 hours prior to the show.
Unlimited additional exchanges are permitted at an exchange fee of $4.80 per ticket, per exchange.

Merrigong Season shows – Single Ticket holders
Exchanges into another performance of the same show, or a performance of a different show in Merrigong’s Season are permitted at an exchange fee of $4.80 per ticket, per exchange. Where ticket prices vary, the difference in price will be charged. You must contact the Box Office at least 24 hours prior to the show.

Beware of Ticket Resellers

Tickets purchased via websites including Viagogo, eBay, Gumtree, Facebook, or any other unauthorised seller risk the possibility of being fake and void and may not be honoured by the venue. Tickets for all shows at the Illawarra Performing Arts Centre or Wollongong Town Hall should always be purchased direct from our Box Office (ph: 4224 5999) or from our website.

For more information click here.

Privacy Policy

Please click here to download Merrigong Theatre Company’s Privacy Policy.

Seating Maps

Coming Up…