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Tickets and General Info

Looking for more information about tickets or visiting the theatre? You’ve come to the right place.

Attending the Theatre

To make the most of your visit and to help others make the most of theirs, please take note of the following important information:

Patron Assistance

If you would like access to hearing assistance, wheelchair seating, audio description, or other assistance, please indicate this on your booking form, or advise Box Office at the time of booking. Click here to learn more about access services.

Performance Times

Performance times are subject to change. Please check the website or contact the box office closer to the performance date for more accurate information.

Weekday Matinees

Please note that school day matinee performances are often attended by school groups.

Cameras & Recording Equipment

Cameras and recording equipment are not permitted in the theatres during performances.

Mobile Phones 

As a consideration to other patrons, please ensure that mobile phones and other devices are turned off while in the theatres.


Patrons arriving at the theatre after the show has commenced may only be admitted at the discretion of management, and at a convenient break in the program.


Some performances have strict lockout policies where you may not enter the theatre if you are late.  Please refer to your ticket or call the box office for more information.

Dress Requirements

There are no dress requirements! As a guide to suitable attire, most patrons choose to wear smart casual clothing.

Transaction Fees

A per transaction fee of $6.95 applies to phone and internet bookings, except for subscription bookings. No transaction fees are payable for counter purchases, or for Season Tickets and additional tickets purchased as part of your Season Ticket booking.

Refunds or Exchanges

Ticket Refunds

Merrigong’s refund and exchange policy reflects the principles outlined in the Live Performance Australia (LPA) Ticketing Code of Practice.  Tickets cannot be refunded after purchase except if an event is cancelled, rescheduled or significantly relocated as outlined in the Live Performance Australia Ticketing Code of Practice. For more details, visit or Live Performance Australia Ticketing Code of Practice.  If you feel that you are entitled to a refund, please email with the details.

COVID-19 Special refund terms: In addition to the standard refund criteria, patrons are entitled to a refund or exchange if they are required to self-isolate or are feeling unwell on the day of the performance. Please contact us prior to the show at 

Exchanging Tickets for Merrigong Season Show – Season Ticket holders

Season Ticket Holders can swap each ticket in their package once, for free, into another performance of the same show, or a performance of a different show in Merrigong’s 2020 Season. Where performance prices vary, the difference will be charged. You will need to return your original tickets to the box office at least 24 hours before your booked performance. Unlimited additional exchanges are permitted at an exchange fee of $4.80 per ticket, per exchange.

Exchanging Tickets for Merrigong Season Show – Single Ticket holders

Exchanges into another performance of the same show, or a performance of a different show in Merrigong’s Season are permitted at an exchange fee of $4.80 per ticket, per exchange. Where performance prices vary, the difference in price will be charged. You will need to return your original tickets to the Box Office at least 24 hours prior to the earliest performance.

Exchanging Tickets for all other events

Ticket exchanges are at the discretion of the promoter. Please email with the details.

Pre-show reminders

To make sure you don’t miss a thing, we’ll send you a ticket reminder one to two days before your chosen performance. Please provide your email address when booking.

Discounts and Concessions

Concession/Pensioner Discount

Discounted ticket prices are available for Health Care Card, Pensioner Concession Card, MEAA and Australian Writer’s Guild card holders, as well as full-time students.

Seniors Card holders may also book a Merrigong Season Ticket at the concession price.

Proof of concession is required (such as a signed copy of your concession card) which must be included at the time of booking, and may also be requested prior to admission to the theatre.

Group Prices

Group prices are available for groups of eight or more (unless stated otherwise). Season Ticket group prices are only available to groups who book the same performances and dates. Please submit only one booking form for all members of a group and, if possible, include one payment. Where possible, groups will be seated together.

Under 30s Discount

Proof of age is required when purchasing tickets at the Under 30s price. Please note that under 30s tickets are not available online.

Age recommendations

While we provide age recommendations for shows, parental discretion is advised.

Babes in Arms

Please note that children 12 months and over must have a paid seat.

Family Tickets

Family of four tickets are available for selected Merrigong shows. Please note that there is a maximum two adults per Family of four ticket.

$25 Unwaged Tickets

We want to encourage everyone to engage with theatre works, regardless of economic status, age or ability. To help make this a reality, we offer a limited number of $25 to all Merrigong 2020 Mainstage Season performances for those with an eligible Pensioner Concession Card or Health Care Card. Only available for purchase in person at the Box Office from one hour prior to the performance time, and are subject to availability. Limit of one ticket at this price per eligible concession card holder.

Gift Certificates

You can purchase gift certificates for any amount, except when booking online where they are made up to denominations of $5, $10, $20, $50, and $100. The recipient can then use it to purchase tickets to the shows and packages of their choice. The certificates are valid for three years from purchase date. Click here to purchase a gift certificate.

Beware of Ticket Resellers

Please be aware if you purchase tickets from a reseller such as Viagogo, StubbHub etc, you may be paying too much! Tickets for all shows at the Illawarra Performing Arts Centre or Wollongong Town Hall should always be purchased direct from our Box Office (ph: 4224 5999) or from our website.

For more information click here.

Seating Maps

Privacy Policy

Please click here to download Merrigong Theatre Company’s Privacy Policy.

Coming Up…