To organise your accessible option/s, please contact us at the time of booking.

Call (02) 4224 5999 or email boffice@merrigong.com.au, 10am – 4pm weekdays.

Both lllawarra Performing Arts Centre and Wollongong Town Hall are accessible venues. Our staff are on hand to help assist you get into, and around the venue. Selected seats in each theatre are held for patrons who use wheelchairs or have other mobility concerns. Please call us (02) 4224 5999 to talk to us about any accessible requirements including the type of wheelchair you use – we want to make sure we have the right space for you.

We accept Companion Cards. Seats for your companion can only be booked in person or by phoning the Box Office with Companion Cards to be sighted upon ticket collection.

The IMB Theatre has an FM system for hearing augmentation. Receivers can be obtained free of charge from the box office prior to performances. The Bruce Gordon Theatre and Main Auditorium of the Wollongong Town Hall have an induction hearing loop compatible with T-switch hearing aids.

Select performances are captioned for patrons who are d/Deaf or hearing impaired. The Bruce Gordon Theatre and Main Auditorium of Wollongong Town Hall will have mobile captioning via GoTheatrical! app. Please download the app prior to your performance. In the IMB Theatre captions are displayed on screens at the side of the stage. Please mention live captioning when booking to ensure you are in the best position to make use of this service.

Select performances are Audio Described for the benefit of patrons with low or no vision. Actions, expressions and gestures are described by professional describers trained by Vision Australia to bring out the true imagery in a performance. Patrons who are blind and/or vision impaired will hear the description through headsets. Please mention Audio Description when booking.

Before Audio Described performances, patrons have the opportunity to participate in a 30-minute Tactile Tour. Being amongst the scenery establishes the scene and allows for a deeper theatrical experience for patrons who are vision impaired or blind. Please mention Tactile Tour when booking.

Large-print, plain text copies of programs for Mainstage Season shows are available on request at the Box Office on the day of the performance.

Select performances are designed to be sensory friendly for anyone who would benefit from a more relaxed performance environment. There is a relaxed attitude to noise and movement, and some small changes made to the light and sound effects.

Communication Boards* are available at our on-site Café (The Social) and Box Office (Town Hall & Illawarra Performing Arts Centre).

Merrigong Theatre Company has customised our own Communication Board with particular symbols that reflect our operations and services. Please click here to access a downloadable version.

*This tool allows anyone with communication challenges to express themselves through a visual aid by either gesturing, pointing to or blinking at the symbols represented on the board which our staff will then respond to accordingly.

^ For further information regarding the use of Communication boards, please click here.