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Welcome to Wollongong’s Home of the Performing Arts

Safety Information

We’re committed to delivering safe & enjoyable performing arts experiences for you to enjoy.

Please note that as NSW Public Health restrictions and guidelines change, the information on this page will be updated. We recommend that you check this page 24 hours before your event.

Important information about your visit

Keeping you, our staff and performing artists safe is our number one priority, and we are operating in accordance with NSW Health rules and guidelines for entertainment venues.

When you visit, it is really important that you are feeling well, and prepared to stick to the safety practices of our venues. If you’re experiencing any COVID symptoms, even if they are very mild, or are required to isolate for any reason, you must stay home and contact us prior to your event to arrange a ticket exchange.

As a condition of entry, all visitors must comply with NSW Public Health Orders in place at the time. This includes wearing a face mask when inside our venues.

FAQs

Q. Are masks compulsory?

A.  As of 24 December 2021, masks are compulsory in all indoor areas by all visitors aged 12 and over. You must leave your mask on during the show when seated in the auditorium. If you need a mask, please ask a staff member. Our front of house and hospitality staff will also be wearing masks when serving you.

Q. What is the capacity and seating arrangements?

A. Our audience capacities are in line with current Government restrictions and may change as required. All patrons need to comply with allocated seating arrangements, and our staff will be there to assist.

Q. When should I arrive for my show?

A. We would advise you to arrive a little earlier than normal. We will be opening the auditorium doors 30 minutes prior to all events so that patrons can go straight through and find their seats. Once you’re in the auditorium you will need to remain in your allocated seats. Please be patient and respectful of the patrons around you. If you are waiting for guests, we ask that you wait outdoors.

Q. Can I get food or drinks?

A. For events at IPAC, food and/or drinks are available for guests at our on-site cafe, The Social. We recommend booking a table and arriving early. At show time, you are welcome to bring your drinks into the auditorium with you.
For events at the Wollongong Town Hall and The Music Lounge, a bar is available at the venue.
Card payment is encouraged when ordering at our bars.

Q. How will you be cleaning and sanitising your venues?

A. Venue cleaning remains at a high standard with professional grade disinfectants & soaps used throughout. All public areas, including bathrooms, foyers, cafe, bars and auditoriums are cleaned daily by a professional cleaner with additional COVID Safe infectious training. Our Front of House and Cafe staff will ensure all touch points in public spaces throughout the venue are cleaned & sanitised regularly before, during and after performances.

Q. Can I pay by cash?

A. Cash payment is accepted, however, we encourage cashless payment wherever possible.

Q. If I am required to self-isolate, can I get an exchange?

A. Yes. If you or a member of your household is required to self-isolate, and the event falls within the isolation period, you must not attend the theatre and you are eligible for an exchange into another performance, or a gift certificate to the value of your ticket.  Please call (02) 4224 5999 or email boxoffice@merrigong.com.au prior to your event.

Q. It’s the day of my event and I’m not feeling 100% well. What do I do?

A. Even if you have very mild symptoms, you must stay home, and we will be happy to offer you an exchange or a gift certificate to the value of your ticket. Please note that if you’ve booked as part of a group, ticket exchanges are only valid for you and anyone living in your household. Please call (02) 4224 5999 or email boxoffice@merrigong.com.au prior to your event.

Q. I am very nervous about attending my event. What can I do?

A. We understand that you may be nervous about attending public events. Rest assured that we are operating in accordance with the latest advice from NSW Health at all times. The best ways to protect yourself are to wear a mask, and to regularly wash your hands for at least 20 seconds with soap (or alcohol-based hand rub) and to physically distance where possible. Please avoid congregating in foyers or bars and remain in your allocated seats for the duration of the performance.

 

For the latest public health updates

Visit NSW Health or call the NSW Health Department Helpline 1300 066 055.

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