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Safety Information

We are committed to delivering safe & enjoyable performing arts experiences.

Please note that as NSW Public Health restrictions and guidelines change, the information on this page will be updated. We recommend that you check back in prior to your event. If you have any questions or access requirements, please email us at info@merrigong.com.au.

Important information about your visit

With the latest lockdowns in Wollongong, a number of events in our venues are being postponed or cancelled. If you have a ticket to any show between 26 June – 16 July (inclusive), please keep an eye on your email inbox over the coming week for further information and ticket options.

Please note that our in-person Box Office service is currently not available. However, we are here to help via phone and email.

Thanks for your patience as we work through these details. Stay safe – we all hope to see you back in the theatre sooner rather than later!

#KeepLiveAlive.

FAQs

Q. What safety measures is Merrigong implementing?   
A. Our audience capacities remain in-line with current Government restrictions. All visitors need to comply with allocated seating arrangements, and our staff will be there to assist.

To help you maintain physical distancing around the venues, our auditoriums will open 30 minutes before the show start time to allow patrons to go straight to their seats and avoid queuing in foyers. We will also have physical barriers, queuing decals, signage and plenty of hand sanitiser across the venue.

Q. When should I arrive for my show?
A. We will be opening the auditorium doors 30 minutes prior to all events so that patrons can go straight through and find their seats. Once you’re in the auditorium you will need to remain in your allocated seats. Please be patient and respectful of the patrons around you.  If you are waiting for guests, we ask that you wait outdoors.

Q. Can I get food or drinks?   
A. For events at IPAC, food and/or drinks are available for guests seated at our on-site cafe, The Social. We recommend booking a table and arriving early. At show time, you are welcome to bring your drinks into the auditorium with you.

Card payment is encouraged when ordering at our bars.

Q. If I am required to self-isolate, can I get a refund?
A. Yes. If you or a member of your household is required to self-isolate, and the event falls within the isolation period, you must not attend the theatre and are eligible for a refund or exchange. This includes anyone diagnosed or in close contact with an active case of COVID-19, anyone waiting for COVID-19 test results, as well as returned travellers. Please see NSW self-isolation rules for more information.

Please call (02) 4224 5999 or email info@merrigong.com.au up to 24 hours prior to your event. You need to supply supporting documentation with your refund request.

Q. It’s the day of my event and I’m not feeling 100%. What do I do?
A. Even if you have very mild symptoms, you must stay home, and we will be happy to offer you an exchange or a gift certificate to the value of your ticket.

Please note that if you’ve booked as part of a group, ticket exchanges are only valid for you and anyone living in your household. Please call (02) 4224 5999 or email info@merrigong.com.au up to 24 hours prior to your event.

Q. How will you be cleaning and sanitising your venues?
A. Venue cleaning remains at a high standard with professional grade disinfectants & soaps used throughout. All public areas, including bathrooms, foyers, cafe, bars and auditoriums are cleaned daily by a professional cleaner with additional COVID Safety training. Front of House and Cafe staff will ensure all touch points in public spaces throughout the venue are cleaned & sanitised regularly before, during and after performances.

In the event of a suspected or confirmed case in our venues, we will close the theatre and professionally deep clean in accordance with health guidelines.

Q. Can I pay by cash?
A. Cash payment is accepted at our Box Office and café, however, we encourage cashless payment wherever possible.

Q. Do I have to wear a mask?
A. The use of face masks is currently compulsory in all indoor areas.

Q. I am very nervous about attending my event. What can I do?
A. We understand that you may be nervous about attending public events. Rest assured that we are operating in accordance with the latest advice from NSW Health at all times. The best ways to protect yourself are to wear a mask, and to regularly wash your hands for at least 20 seconds with soap (or alcohol-based hand rub). Please avoid congregating in foyers or bars, and remain in your allocated seats for the duration of the performance.

If you are at-risk of severe illness from COVID-19 (e.g., have a chronic medical condition, compromised immune system, are over 70 years of age, or other higher risk group), you may be eligible for an exchange of your tickets. Please email info@merrigong.com.au up to 24 hours prior to your event with the details of your request.

For the latest public health updates

Visit NSW Health or call the NSW Health Department Helpline 1300 066 055.

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