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Safety Information

We are committed to delivering safe & enjoyable performing arts experiences.

Please note that as NSW Public Health restrictions and guidelines change, the information on this page will be updated. We recommend that you check back in prior to your event. If you have any questions or access requirements, please email us at info@merrigong.com.au.

Important information about your visit

We’re committed to keeping everyone safe, so that we can continue to bring great experiences to you. Our COVID Safety measures include:

  • Reduced capacities – up to 75% of our normal seating capacity.  Empty seats are distributed throughout the theatre, however, you may have people seated next to you.
  • Digital check-ins
  • Additional cleaning and disinfecting of theatres and foyers before, during and after performance
  • Increased distance between performers and the audience
  • Hand sanitising stations throughout our venues
  • Trained staff to assist with COVID safety.

The use of face masks is highly encouraged.

When you visit, it is really important that you are feeling well, and prepared to adhere to the safety practices of our venues. If you’re experiencing any COVID symptoms, even if they are very mild, please stay home and contact us prior to your event, and we will arrange a refund or exchange.

We appreciate your understanding. #KeepLiveAlive.

FAQs

Q. What physical distancing measures is Merrigong implementing?   
A. We have reduced our audience capacities in-line with current Government restrictions. All visitors need to comply with allocated seating arrangements, and our staff will be there to assist.

To help you maintain physical distancing around the venues, our auditoriums will open 30 minutes before the show start time to allow patrons to go straight to their seats and avoid queuing in foyers. We will also have physical barriers, queuing decals, signage and plenty of hand sanitiser across the venue.

Q. When should I arrive for my show?
A. We will be opening the auditorium doors 30 minutes prior to all events so that patrons can go straight through and find their seats. Once you’re in the auditorium you will need to remain in your allocated seats. Please be patient and respectful of the patrons around you.  If you are waiting for guests, we ask that you wait outdoors.

Q. Can I get food or drinks?   
A. For events at IPAC, food and/or drinks are available for guests seated at our on-site cafe, The Social. We recommend booking a table and arriving early. At show time, you are welcome to bring your drinks into the auditorium with you.

Card payment is strongly encouraged when ordering at our bars, and you must be seated when consuming food or drinks.

Q. Am I allowed to sing along?
A. Under NSW Government guidelines, singing by audiences is currently not permitted.

Q. If I am required to self-isolate, can I get a refund?
A. Yes. If you or a member of your household is required to self-isolate, and the event falls within the isolation period, you must not attend the theatre and are eligible for a full refund. This includes anyone diagnosed or in close contact with an active case of COVID-19, anyone waiting for COVID-19 test results, as well as returned travellers. Please see NSW self-isolation rules for more information.

Please call (02) 4224 5999 or email info@merrigong.com.au prior to your event to arrange your refund. (And if you’re unwell, we hope you get well soon!)

Q. It’s the day of my event and I’m not feeling 100%. What do I do?  
A. Even if you have very mild symptoms, you must stay home. You will be eligible for a refund or exchange. Please call (02) 4224 5999 or email info@merrigong.com.au prior to your event.

Q. I booked tickets for a group, and one of our party is required to self-isolate. Can the others still attend?
A. Providing you are not from the same household, and have not been in physical contact with the self-isolating party, you are able to attend the event. If in doubt, please speak to your medical practitioner.

Q. How will you be cleaning and sanitising your venues?   
A. Venue cleaning remains at a high standard with professional grade disinfectants & soaps used throughout. All public areas, including bathrooms, foyers, cafe, bars and auditoriums are cleaned daily by a professional cleaner with additional COVID Safe infectious training. Front of House and Cafe staff will ensure all touch points in public spaces throughout the venue are cleaned & sanitised regularly before, during and after performances.

In the event of a suspected or confirmed case in our venues, we will close the theatre and professionally deep clean in accordance with health guidelines.

Q. Can I pay by cash?
A. Cash payment is accepted at our Box Office and café, however, we encourage cashless payment wherever possible.

Q. Do I have to wear a mask?
A. The use of face masks is highly recommended in indoor areas.

Q. I am very nervous about attending my event. What can I do?
A. We understand that you may be nervous about attending public events. Rest assured that we are operating in accordance with the latest advice from NSW Health at all times. The best way to protect yourself are to wear a mask, and to regularly wash your hands for at least 20 seconds with soap (or alcohol-based hand rub). Please avoid congregating in foyers or bars, and remain in your allocated seats for the duration of the performance.

If you are at-risk of severe illness from COVID-19 (e.g., have a chronic medical condition, compromised immune system, are over 70 years of age, or other higher risk group), you may be eligible for a refund or exchange of your tickets. Please email info@merrigong.com.au up to 7 days prior to your event with the details of your request.

For the latest public health updates

Visit NSW Health or call the NSW Health Department Helpline 1300 066 055.

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