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Welcome to Wollongong’s Home of the Performing Arts

Safety Information

We’re committed to delivering safe & enjoyable performing arts experiences.

Please note that as NSW Public Health restrictions and guidelines change, the information on this page will be updated. We recommend that you check this page 24 hours before your event.

Important information about your visit

We’re committed to keeping everyone safe, and are operating in accordance with NSW Health rules and guidelines for entertainment venues.

When you visit, it is really important that you are feeling well, and prepared to stick to the safety practices of our venues. If you’re experiencing any COVID symptoms, even if they are very mild, or are required to isolate for any reason, you must stay home and contact us prior to your event to arrange a ticket exchange.

As a condition of entry, all visitors must comply with NSW Public Health Orders in place at the time.

FAQs

Q. Are masks compulsory?

A.  Masks are not compulsory although we do encourage all visitors to wear them inside Merrigong Theatre Company venues. Masks are available on site at any of our venues so please speak to our friendly staff when you arrive if you would like one.

Q. What is the capacity and seating arrangements?

A. In line with current NSW Government guidelines, all Merrigong Theatre Company venues are back operating with 100% audience capacity.

Q. When should I arrive for my show?

A. Our onsite café*, foyer bars and Box Office are in operation 1 hour prior to any performance so please feel free to arrive within an hour of your performance commencing. We encourage you to arrive at least 15 minutes prior to your show to allow time to use the on-site amenities, have your tickets scanned and find your seat.

*The Social Café is open 1 hour prior to any performance within the IPAC venue.

Q. Can I get food or drinks?

A. For events at either Bruce Gordon or IMB Theatre, light refreshments and drinks are available at our on-site café, The Social as well as at our adjoining foyer bars one hour prior to a performance.

For events at the Wollongong Town Hall including The Music Lounge, a bar is available prior to any performance.

*Glassware may not always be permitted in a performance space and in this instance, an alternative option will be provided.

**No outside food or drinks (including alcohol) are to be brought or consumed onsite at any point.

Q. How will you be cleaning and sanitising your venues?

A. Venue cleaning remains at a high standard with professional grade disinfectants & soaps used throughout. All public areas, including bathrooms, foyers, cafe, bars and auditoriums are cleaned daily by a professional cleaner with additional COVID Safe infectious training. Sanitiser is available for staff and/or patrons at all bars and within any foyer space.

Q. Can I pay for tickets and/or drinks by cash?

A. Cash payment is accepted, however, we encourage cashless payment wherever possible.

Q. I have tested positive to Covid-19. What do I do?

A. If you or a member of your household has tested positive to Covid-19, and the event falls within the isolation period, you must not attend the theatre and you are eligible for an exchange into another performance, or a gift certificate to the value of your ticket. Please call (02) 4224 5999 or  boxoffice@merrigong.com.au  prior to your event.

Q. I have been required to self-isolate. What do I do?

A. If you or a member of your household is required to self-isolate, and the event falls within the isolation period, you must not attend the theatre and you are eligible for an exchange into another performance, or a gift certificate to the value of your ticket. Please call (02) 4224 5999 or email  boxoffice@merrigong.com.au  prior to your event.

Q. It’s the day of my event and I’m not feeling 100% well. What do I do?

A. Even if you have very mild symptoms, you must stay home, and we will be happy to offer you an exchange or a gift certificate to the value of your ticket. Please note that if you’ve booked as part of a group, ticket exchanges are only valid for you and anyone living in your household. Please call (02) 4224 5999 or email boxoffice@merrigong.com.au  prior to your event.

 

 

For the latest public health updates

Visit NSW Health or call the NSW Health Department Helpline 1300 066 055.

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