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Safety Information

We are committed to delivering safe & enjoyable performing arts experiences.

Please note: As restrictions and guidelines change, the information on this page will be updated. We recommend that you check back in prior to your event. If you have any questions or need assistance, please don’t hesitate to contact us.

We are operating under guidelines from NSW Health, and this means some changes to how we do things. These include:

  • Reduced audience capacities
  • Patrons’ seats separated from other groups by 1 – 2 empty seats either side
  • Increased distance between performers and the audience
  • Additional cleaning of theatres and disinfecting of foyer touch-points before, during and after performances
  • Hand sanitising stations throughout our venues
  • Allocated seating and collection of patron contact details
  • Face masks worn by customer service staff at events
  • Assisting patrons to maintain appropriate physical distancing throughout our venues.

When you visit, it is really important that you are feeling well, and prepared to adhere to the safety practices of our venues. If you’re unwell, please stay home and contact us about refund and exchange options.

We appreciate your understanding as we work to keep everyone safe, so that we can continue to bring great experiences to our community and #KeepLiveAlive.


Q. What physical distancing measures is Merrigong implementing?   
A. We have reduced our audience capacities and are introducing spaced seating in our venues, in-line with current Government restrictions (currently, 1 person per 4sq m of publicly accessible space). When you attend an event, there will be 1 – 2 empty seats on either side of you/your group.  All visitors need to comply with allocated seating arrangements, and our staff will be there to assist.

To help you maintain physical distancing, you’ll notice some other changes to how things are done. Our auditoriums will open 30 minutes before the show start time to allow patrons to go straight to their seats and avoid queuing in foyers. We will also have physical barriers, queuing decals, signage and plenty of hand sanitiser across the venue.

Q. When should I arrive for my show?
A. We will be opening the auditorium doors 30 minutes prior to all events so that patrons can go straight through and find their seats. Once you’re in the auditorium you will need to remain in your allocated seats. Please be patient and respectful of the patrons around you.  If you are waiting for guests, we ask that you wait outdoors.

Q. Are you leaving gaps in rows as well as between seats?
A. Merrigong is following the NSW government industry guidelines for Cinemas/Theatres/Concert Halls/Drive Ins, that states seated groups or individuals should be separated by 1 – 2 empty seats on both sides to support physical distancing. Taking every second row off sale is not a requirement, however, we have taken the extra precaution of staggering the blocked seats, so that in many patrons you will have empty seats behind and/or in front of them.

Q. Can I sit next to my family and friends?   
A. This depends on the event and the venue it is in. Wherever possible, we have introduced seat separation to our venues in a checkerboard pattern so that everyone has room to safely enjoy the show. In most cases, patrons are seated in twos, and are required to remain in their seats. If you are planning to come with a group or 3 or more and would like to be seated together, please call our Box Office on (02) 4224 5999.

Q. Can I get food or drinks?   
A. For events at IPAC, food and/or drinks are available for guests seated at our on-site cafe, The Social. We recommend booking a table and arriving early. At show time, you are welcome to bring your drinks into the auditorium with you. Our foyer bars are currently closed, and patrons are encouraged to remain in their seats during any intervals.

For events in the The Music Lounge, we are currently trialing an SMS bar ordering service. Patrons will be able to text through their orders, which will be delivered to their allocated seats. Card payment is strongly encouraged.

Q. If I am required to self-isolate, can I get a refund?
A. Yes. If you or a member of your household is required to self-isolate, and the event falls within the isolation period, you must not attend the theatre and are eligible for a full refund. This includes anyone diagnosed or in close contact with an active case of COVID-19, as well as returned travellers.

Please call (02) 4224 5999 or email prior to the event to arrange your refund. (And if you’re unwell, we hope you get well soon!)

Q. It’s the day of my event and I’m not feeling 100%. What do I do?  
A. Even if you have very mild symptoms, you must stay home. You will be eligible for a refund or exchange. Please call (02) 4224 5999 or email prior to your event.

Q. I booked tickets for a group, and one of our party is required to self-isolate. Can the others still attend?
A. Providing you are not from the same household, and have not been in physical contact with the self-isolating party, you are able to attend the event. If in doubt, please speak to your medical practitioner.

Q. How will you be cleaning and sanitising your venues?   
A. Disinfectant fogging of the auditorium will take place overnight after performances, using hospital grade, broad-spectrum disinfectant. This disinfectant conforms to Virucidal Effectiveness European Standard EN 14476, and is non-toxic.

Venue cleaning remains at a high standard with professional grade disinfectants & soaps used throughout. All public areas, including bathrooms, foyers, cafe, bars and auditoriums are cleaned daily by a professional cleaner with additional COVID Safe infectious training. Front of House and Cafe staff will ensure all touch points in public spaces throughout the venue are cleaned & sanitised regularly before, during and after performances.

In the event of a suspected or confirmed case in our venues, we will close the theatre and professionally deep clean in accordance with health guidelines.

Q. Can I pay by cash?
A. Cash payment is accepted at our Box Office and café, however, we strongly encourage cashless payment, wherever possible.

Q. Do I have to wear a mask?
A. Face coverings and masks are not mandatory, but they are encouraged. (It’s the theatre – we pretty much invented masks!)

Q. Will your staff be wearing masks?
A. Our customer service staff will be wearing masks when our venues are open for performances.

For the latest public health updates

Visit NSW Health or call the NSW Health Department Helpline 1300 066 055.

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