Tickets and Information

Buying Tickets/Season Ticket Packages

Box Office
The box office is located at Illawarra Performing Arts Centre, and is open on weekdays from 10am - 4pm, and at least one hour prior to all performances. A box office only operates within the Wollongong Town Hall one hour prior to performances.

Transaction Fees
No transaction fees are payable for counter purchases, or for Season Tickets and additional tickets purchased as part of your Season Ticket booking. A transaction fee of $6.95 applies to phone and internet bookings of single tickets.

Gift Certificates
You can purchase gift certificates for any amount, except when booking online where they are made up to denominations of $5, $10, $20, $50, and $100. The recipient can then use it to purchase tickets to the shows and packages of their choice. The certificates are valid for up to twelve months. Click here to purchase.

Seating Maps

Click on the links below for seating plans.

• IMB Theatre Seating Plan
• Bruce Gordon Theatre Seating Plan

Refunds or Exchanges

Ticket Refunds
Tickets cannot be refunded after purchase except if an event is cancelled, rescheduled or significantly relocated as outlined in the Live Performance Australia Ticketing Code of Practice. For more details, visit www.liveperformance.com.au or Live Performance Australia Ticketing Code of Practice.

Exchanging Tickets for Merrigong Season Show – Season Package holders
Season Ticket Holders can swap each ticket in their package once for free into another performance of the same show, or a performance of a different show in Merrigong’s 2018 Season. Where performance prices vary, the difference will be charged. Unlimited additional exchanges are permitted at an exchange fee of $4.75 per ticket, per exchange. You will need to return your original tickets to the box office at least 24 hours prior to the earliest performance.

Exchanging Tickets for Merrigong Season Show – Single Ticket holders
Exchanges into another performance of the same show, or a performance of a different show in Merrigong's Season are permitted at an exchange fee of $4.80 per ticket, per exchange.  Where performance prices vary, the difference in price will be charged. You will need to return your original tickets to the Box Office at least 24 hours prior to the earliest performance.

Exchanging Tickets for all other events – Single Ticket holders
Ticket exchanges are at the discretion of the promoter.  Please refer to the information printed on your ticket.

Types of Tickets

Concession Discount
Discounted ticket prices are available for Health Care Card, Pensioner Concession Card and MEAA card holders, as well as full-time students. Seniors Card holders may also book Season Ticket packages at the concession price. Proof of concession (such as a signed copy of your concession card) must be included with your booking form, and may also be requested prior to admission to the theatre.

Group Prices
Group prices are available for groups of eight or more (unless stated otherwise). Season Ticket group prices are only available to groups who book the same performances and dates. Please submit only one booking form for all members of a group and, if possible, include one payment. Where possible, groups will be seated together.

Under 30s Discount
Proof of age is required when purchasing tickets at the Under 30s price. Please note that under 30s tickets are not available online. While we provide age recommendations for shows, parental discretion is advised.

Babes in Arms
Please note that children 12 months and over must have a paid seat.

Family Tickets
Family of 4 tickets are available for selected Merrigong shows. Please note that there is a maximum 2 adults per Family of 4 ticket.

Attending the Theatre
To make the most of your visit and to help others make the most of theirs, please take note of the following important information:

Patron Assistance
If you would like access to hearing assistance, wheelchair seating, audio description, or other assistance, please indicate this on your booking form, or advise Box Office at the time of booking. Click here to learn more about access services.

Performance Times
Performance times are subject to change. Please check the website or contact the box office closer to the performance date for more accurate information.

Weekday Matinees
Please note that school day matinee performances are often attended by school groups.

Cameras & Recording Equipment
Cameras and recording equipment are not permitted in the theatres during performances.

Mobile Phones
As a consideration to other patrons, please ensure that mobile phones and other devices are turned off while in the theatres.

Latecomers
Patrons arriving at the theatre after the show has commenced may only be admitted at the discretion of management, and at a convenient break in the program.

Lockouts
Some performances have strict lockout policies where you may not enter the theatre if you are late.  Please refer to your ticket or call the box office for more information.

Dress Requirements
There are no dress requirements. As a guide to suitable attire, most patrons choose to wear smart casual clothing.

Other

Privacy Policy
Please click here to download Merrigong Theatre Company's Privacy Policy.