Access Services

Mobility Assistance
Selected seats in each theatre are held for patrons who use wheelchairs or have other mobility concerns. Patrons must advise the Box Office at the time of booking if they wish to access these. 

Companion Card
Companion card holders are entitled to a ticket for their companion free of charge. These can only be booked in person or by phoning the Box Office. Please ensure you present your companion card when you collect your tickets.

Hearing Assistance
The IMB Theatre has an FM system for hearing augmentation. The Bruce Gordon Theatre has an induction hearing loop compatible with T-switch hearing aids. Receivers can be obtained free of charge from the box office prior to performances.

Live Captioning
Select performances are captioned for patrons who are deaf or hearing impaired. Captions are displayed on screens at the side of the stage. Please check the seat map or mention live captioning when booking to ensure you are in the best position to make use of this service.

The following Season 2018 performances will be captioned:

Black is the New White, Saturday 24 Feb, 1.30pm
Calamity Jane, Saturday 10 March, 1.30pm
The Events, Saturday 28 July, 1.30pm
Prize Fighter, Saturday 3 November, 1.30pm

Large-Print Cast Sheet
Large-print, plain text copies of cast sheets for Theatre Season shows are available on request (with 5 days prior notice).

Audio Description
Select performances are audio described for the benefit of patrons with low or no vision. Actions, expressions and gestures are described by professional describers trained by Vision Australia to bring out the true imagery in a performance. Patrons who are blind and/or vision impaired will hear the description through headsets. Please specify this service to Box Office staff when booking tickets, and if you will be attending the accompanying tactile tour.

Season 2018 audio described performances:

Black is the New White, Saturday 24 February, 1.30pm
Taha, Saturday 24 March, 1.30pm
Lost Boys,  Saturday 2 June, 1.30pm
The Events, Saturday 28 July, 1.30pm
Prize Fighter, Saturday 3 November, 1.30pm

Tactile Tours
Before audio described performances, patrons have the opportunity to participate in a 30-minute tactile tour. Being amongst the scenery establishes the scene and allows for a deeper theatrical experience for patrons who are vision impaired or blind. Bookings essential.

Relaxed Performances
Relaxed performances are designed to welcome people who will benefit from a more relaxed performance environment, including people with an Autism Spectrum Condition or sensory and communication needs; young patrons who are toilet training; adults who need to move; or others with a range of real-life needs. There is a relaxed attitude to noise and movement, and some small changes made to the light and sound effects. Preliminary visits to your seat are available upon request. A social story will be made available to patrons.

The following Season 2018 performances will be relaxed performances:

The 78-Storey Treehouse, Saturday 21 July, 10am

For more information, please contact the Box Office on (02) 4224 5999.