Access Services

Mobility Assistance
Selected seats in each theatre are held for patrons who use wheelchairs or have other mobility concerns. Patrons must advise the Box Office at the time of booking if they wish to access these. 

Companion Card
Companion card holders are entitled to a ticket for their companion free of charge. These can only be booked in person or by phoning the Box Office. Please ensure you present your companion card when you collect your tickets.

Hearing Assistance
The IMB Theatre has an FM system for hearing augmentation. The Bruce Gordon Theatre has an induction hearing loop compatible with T-switch hearing aids. Receivers can be obtained free of charge from the box office prior to performances.

Live Captioning
Select performances are captioned for patrons who are deaf or hearing impaired. Captions are displayed on screens at the side of the stage. Please check the seat map or mention live captioning when booking to ensure you are in the best position to make use of this service.

The following Season 2017 performances will be captioned:

Jasper JonesSaturday 25 Feb, 2pm
The Outside Man, Saturday 25 March, 2.30pm
Thérèse Raquin, Saturday 10 June, 2pm
Bakersfield Mist, Saturday 5 August, 2pm
Cyrano de Bergerac, Saturday 16 September, 1pm

Large-Print Cast Sheet
Large-print, plain text copies of cast sheets for Theatre Season shows are available on request (with 5 days prior notice).

Audio Description
Select performances are audio described for the benefit of patrons with low or no vision. Actions, expressions and gestures are described by professional describers trained by Vision Australia to bring out the true imagery in a performance. Patrons who are blind and/or vision impaired will hear the description through headsets. Please specify this service to Box Office staff when booking tickets, and if you will be attending the accompanying tactile tour.

Season 2017 audio described performances:

Jasper JonesSaturday 25 Feb, 2pm
The Outside Man, Saturday 25 March, 2.30pm
The 7 Stages of Grieving,  Saturday 27 May, 2.30pm
Thérèse Raquin, Saturday 10 June, 2pm
Bakersfield Mist, Saturday 5 August, 2pm
Hello, Goodbye & Happy Birthday, Saturday 2 September, 2:30pm
Diving for Pearls, Saturday 4 November, 2.30pm 

Tactile Tours
Before audio described performances, patrons have the opportunity to participate in a 30-minute tactile tour. Being amongst the scenery establishes the scene and allows for a deeper theatrical experience for patrons who are vision impaired or blind. Bookings essential.

Relaxed Performances
Relaxed performances are designed to welcome people who will benefit from a more relaxed performance environment, including people with an Autism Spectrum Condition or sensory and communication needs; young patrons who are toilet training; adults who need to move; or others with a range of real-life needs. There is a relaxed attitude to noise and movement, and some small changes made to the light and sound effects. Preliminary visits to your seat are available upon request. A social story will be made available to patrons.

The following Season 2017 performances will be relaxed performances:

Mr Stink, Friday 14 July, 1pm

For more information, please contact the Box Office on (02) 4224 5999.